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It may also happen if you have moved the installation files out of your primary location. Your receiver detects a high internal temperature, and will try to automatically reboot.DirecTV system errors can occur due to bugs in the browser or a corrupt cache. The receiver will shut itself off if it continues to overheat. If you have an older HDTV, it may have become non-compliantĭIRECTV error message: Your receiver is too hot and needs to cool downĬlear any obstructed air vents. Many DIRECTV channels feature HDCP (High-bandwidth Digital Content Protection), a form of copy protection that prevents digital video and audio content from being intercepted as it travels across either HDMI or DVI interconnect cables.
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Some DIRECTV receivers have a power-saving feature that automatically puts the receiver in standby after four hours of inactivity.ĭIRECTV error message: TV does not support this program's content protection Your TV may not be set on the right input, or your receiver may need to be reset.ĭIRECTV message: No user activity for the last 4 hours. The Genie Mini can't detect and connect to the Genie HD DVR.ĭIRECTV error message: No Signal, or screen is black, blue or gray This means someone is watching the same recorded show on a TV that's connected to one of your Genie Minis.ĭIRECTV error message: No Servers Detected The channel is used for an event, which either has not started or is already over, or the channel is not included in your programming package. Your Wireless Video Bridge has lost power, has a poor signal, or is rebooting, or you have replaced the Genie receiver and need to reset the wireless connection.ĭIRECTV error message: Channel Not Available You are attempting to view 4K Ultra HD programming without the proper equipment.Īn error occurred when downloading On Demand movies or shows.
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This error occurred because your receiver wasn’t able to download the guide information from the satellite for more than 3 hours. Your receiver is searching for an Off-Air Tuner signal. This indicates that you may have too many receivers connected to a SWiM (single wire multi-switch). Your receiver has found an error and initiated an automatic reformat of the hard drive.Īn error has been detected on your receiver's hard drive. New DIRECTV programming was just added or updated, or your receiver was just installed or activated. Your receiver is having trouble communicating with your satellite dish. The wrong access card has been inserted in your receiver. This error message appears when you're trying to watch a live or recorded show. There might be a problem with your receiver's access card.
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Your receiver doesn't have the programming information for the Pay Per View title you're trying to order. You are having trouble ordering Pay Per View movies and events with your remote control. The sports program you're trying to watch is blacked out in your area. Your receiver's ID doesn't match the ID DIRECTV has listed in their system, or your receiver's ID doesn't match your receiver's access card information. Your DIRECTV receiver may not have the programming information for the channel you're trying to view. The channel you're trying to watch is not included in your programming package, or your receiver is not processing the programming information on this channel.
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Your receiver has not been activated for DIRECTV service, or your receiver has received only part of the data it needs to decode our satellite signal. Your account is past due and services have been reduced to a minimum level.
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DIRECTV error code numbers and messages Error code